Terms of service

Welcome to AllTrek. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

About AllTrek

AllTrek is an Australian 4x4 lifestyle brand offering products, apparel and accessories through our online store.

These Terms & Conditions apply to your use of the AllTrek website and any purchases made through it.

Using Our Website

You agree to use the AllTrek website for lawful purposes and not to:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorised access to our website or systems
  • Copy, reproduce or misuse our website content without permission
  • Interfere with the operation or security of the website
  • Submit false or misleading information when placing an order

We reserve the right to refuse access to the website or cancel orders where we reasonably believe these Terms have been breached.

Products & Product Information

We aim to ensure that all product descriptions, photographs, colours, sizing information and pricing displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. We reserve the right to correct errors, update product information or remove products from our website at any time.

Pricing

All prices displayed on the AllTrek website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been successfully placed and confirmed.

While we take care to ensure pricing is accurate, if an obvious pricing error occurs, we reserve the right to contact you before fulfilling the order.

Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully processed and your order has been confirmed by AllTrek.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Products being unavailable
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • An error occurring during the ordering process

If we cancel an order after payment has been received, you will be refunded the amount paid for the cancelled order.

Payments

Payment must be made using one of the payment methods available at checkout.

You confirm that you have permission to use the payment method provided when placing an order.

All payment information is processed through our nominated third-party payment providers. AllTrek does not knowingly store complete payment card details.

Shipping & Delivery

We aim to dispatch orders within the timeframe stated on our website. Delivery times may vary depending on your location, shipping provider and circumstances outside our control.

Once an order has been dispatched, delivery is the responsibility of the nominated shipping provider. Delays may occur due to factors such as weather, high demand, incorrect delivery information or other circumstances outside AllTrek's control.

Please ensure your shipping information is correct before completing your purchase.

Refunds & Returns

AllTrek does not offer refunds or exchanges for change of mind, incorrect sizing or incorrect product selection.

However, this does not exclude or limit your rights under the Australian Consumer Law.

If an item is faulty, damaged, unsafe, significantly different from its description or otherwise covered by Australian Consumer Law, please contact us with your order number and details of the issue.

Where a remedy is required under Australian Consumer Law, AllTrek will provide the applicable repair, replacement or refund.

For full details, please refer to our Refund & Returns Policy.

Intellectual Property

All content on the AllTrek website, including but not limited to:

  • Logos
  • Brand names
  • Product designs
  • Photographs
  • Graphics
  • Videos
  • Written content
  • Website designs
  • Illustrations

is owned by or licensed to AllTrek unless otherwise stated.

You must not reproduce, copy, modify, distribute, sell or commercially use AllTrek content without our written permission.

User-Generated Content

If you submit or share content with AllTrek, including photographs, videos, reviews, comments or social media content, you confirm that you have the right to share that content.

By submitting content to AllTrek, you give us permission to use, reproduce, repost and display that content for marketing and promotional purposes, including on our website and social media channels, unless otherwise agreed.

You remain responsible for the content you submit.

Third-Party Websites & Services

Our website may contain links to third-party websites, services or platforms.

These websites are not controlled or operated by AllTrek, and we are not responsible for their content, availability, security or privacy practices.

Your use of third-party services may be subject to their own terms and conditions.

Website Availability

We aim to keep the AllTrek website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances outside our control.

Limitation of Liability

To the extent permitted by law, AllTrek is not responsible for losses resulting from circumstances outside our reasonable control, including delivery delays, website interruptions, third-party service failures or events beyond our control.

Nothing in these Terms limits or excludes any rights or guarantees that cannot legally be excluded under Australian law, including rights under the Australian Consumer Law.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and used for purposes including processing orders, delivering products, providing customer service and communicating with you about your purchases.

Changes to These Terms

AllTrek may update these Terms & Conditions from time to time.

Any updated Terms will be published on this page with the revised date. Your continued use of the website after changes have been published constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms & Conditions, your order or our policies, please contact AllTrek through the contact details provided on our website.

AllTrek
Australia