SHIPPING POLICY

Last updated: August 2026

At AllTrek, we aim to get your order on the road and to you as quickly as possible. Please read the information below before placing your order.

ORDER PROCESSING

All orders are processed within 1–3 business days after your order is placed.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

SHIPPING WITHIN AUSTRALIA

We currently ship orders across Australia.

Estimated delivery times after dispatch are:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times are estimates only and may vary depending on your location, courier delays, public holidays, peak periods or circumstances outside of AllTrek's control.

Remote and regional areas may require additional delivery time.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address, order size and selected shipping method.

From time to time, AllTrek may offer free shipping promotions or discounted shipping. Any applicable promotion will be displayed on our website or at checkout.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive tracking details via email.

Please allow up to 24–48 hours for tracking information to become active with the carrier.

If your tracking has not updated for several business days, please contact us and we will do our best to assist.

DELAYED OR LOST ORDERS

While we work with trusted shipping providers, delays can occasionally occur.

If your order has significantly exceeded the estimated delivery timeframe or appears to be lost, please contact us at alltrek4x4@gmail.com with your order number and tracking information.

We will work with the relevant shipping provider to investigate the issue.

AllTrek is not responsible for delays caused by circumstances outside our control, including severe weather, natural disasters, courier disruptions or other unforeseen events.

INCORRECT SHIPPING DETAILS

Please ensure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address, AllTrek may not be able to redirect your order once it has been dispatched. Additional shipping costs may apply if an order needs to be reshipped.

If you notice an error in your shipping details, contact us as soon as possible.

AUTHORITY TO LEAVE

Depending on the shipping provider and delivery address, your order may be left in a safe location if an Authority to Leave has been selected or is available.

AllTrek is not responsible for parcels that are lost or stolen after being delivered to the address provided by the customer or left in accordance with the delivery instructions.

INTERNATIONAL SHIPPING

International shipping may be available on selected products and destinations.

International customers are responsible for any customs duties, taxes, import fees or other charges imposed by their country.

International delivery times vary depending on the destination and shipping provider.

CONTACT US

If you have any questions regarding your order or shipping, please contact us at:

Email: Alltrek4x4@gmail.com
Instagram: @alltrek4x4